Refund policy

16. Return Policy for items sold online

Please choose your item carefully as we are not obliged to refund and/or credit a purchase if you decide you have changed your mind. Nor are we obliged to refund and/or credit a purchase if you place an order for the wrong size and/or length of any item.

If you have received the incorrect item please inform us immediately (but in any event within 7 days) and we will use best endeavours to rectify the matter immediately and ship the correct item to you – provided the first item sent to you is duly returned to us, and the shortfall (if any) between the first item and the correct item is paid beforehand.

If you have received a faulty item please notify us immediately (but in any event within 7 days) so that we can endeavour to resolve the issue as soon as possible. If an item is returned to us and found to have no defects it will be returned to you at your own cost.

We will not refund or replace an item which is deemed to have been damaged as a result of misuse and/or failure to take reasonable care.

Returns must be made through Australia Post (Express Post Platinum), and costs are to be carried by you. Alternatively you are welcome to come to the boutique at 3/17-19 Knox Street, Double Bay to arrange a return of goods.

Requests for Returns must be within 7 working days of receipt of the goods. Please contact us should you wish to return an item to us so we can supply you with a Return Authorisation Number.

If we agree to accept a return the item being returned needs to be unworn and in its original packaging. Items returned to us need to be sent with Australia Post (Express Post Platinum). Please notify us of the tracking number once the package has been sent. Please return such an item with a copy of the invoice to 3/17-19 Knox Street Double Bay, NSW 2028. Once the item has been verified as the same as that which was sent and in good condition we will issue a credit in your name.

All credits must be used in store or online within 2 months of issue.

Please note it is your obligation to ensure that any goods mailed to us are appropriately insured – we cannot accept any liability or responsibility if goods are lost, stolen or damaged whilst being posted to us.

17. Limitations

Any complaints in relation to any faulty products ordered online MUST be made, in writing, via email at enquiries@jeffeinstein.com.au within 7 days of the date of delivery of the product.

If no complaint is received in writing within that period of time then we shall assume that the products ordered have been duly delivered to you in good order and condition and are free of any faults or defects of any kind.

Proof of purchase is essential in relation to any request for a refund. If you do not have any proof of purchase, then any return is at our discretion. We may in lieu of any refund provide an exchange or gift card to the then current value of the item provided the item is in resaleable condition and is not damaged in any way.

18. General

We will endeavour to process any refund and/or credit within 30 days of receipt of the goods. We cannot accept any liability for any delays in processing.

If you wish to track the progress of any refund please contact us via email at enquiries@jeffeinstein.com.au.

The Return Authorisation Number should be quoted in all correspondence.